DELIVERY

All items are sent via Hermes or Royal Mail with a tracking number. You will receive an email confirmation once you have placed your order and then a dispatch email with your tracking number once Pretty Pampas UK has posted your item(s). If the package is returned to the courier depot because the customer was not available to sign for the package, it is the customers’ responsibility to communicate with the courier to re-deliver or pick up their package. If the customer fails to arrange a re-delivery or pick up their package, or if all delivery attempts are made but delivery is not possible and it is returned back to Pretty Pampas UK, the customer will need to pay postage costs again for the item(s) to be posted again

Pretty Pampas UK provides the courier with contact information as provided by the customer at time of purchase. This information should be used by the courier to provide updates on the status of the delivery. If no correspondence is left by the courier regarding the shipment and it is returned to Pretty Pampas UK due to being unclaimed, it is still the customers’ responsibility to pay for the postage should they wish to have the order sent out again. If a customer inputs the wrong delivery address and the parcel is delivered to that address it is the customers responsibility to retrieve the package

None of the delivery services offered are guaranteed but Pretty Pampas UK uses trusted and reliable couriers so delay/loss is rare. Pretty Pampas UK must be notified as soon as possible should the order not arrive within the estimated delivery window, and will arrange a replacement or refund once 14 calendar days have passed since the latest expected delivery date of the parcel. This allows Pretty Pampas UK time to investigate with the courier and try to get the original order to the customer, or begin a loss claim, before sending a replacement out. In the event that Pretty Pampas UK receives confirmation from the courier that the order has been lost, if sooner than 14 calendar days after the latest expected delivery date, Pretty Pampas UK will then arrange a refund or replacement. In the event of loss or delay, if a replacement order is sent out but the original order is subsequently delivered to the customer, it is the customers’ responsibility to inform Pretty Pampas UK and leave the order in the original packaging until informed otherwise

Please note that Jersey is not covered by Hermes despite being in the UK, and comes at a higher shipping cost with Royal Mail. Any orders placed through the website will be cancelled and Pretty Pampas UK will be in contact with the customer about creating an international order rather than domestic.

Please contact Pretty Pampas UK on prettypampasuk@gmail.com if you have any problems with your order

returns

Though Pretty Pampas UK hopes to only hear positive feedback, it knows that some times things go wrong along the way. Pretty Pampas UK does not accept returns nor exchanges for its products, however if the item(s) are broken or not as described, an exchange or refund will be offered. The customer must report the problem within 3 working days of the delivery date via email or the contact form

Please contact Pretty Pampas UK on prettypampasuk@gmail.com if you have any problems with your order

PRIVACY POLICY

I do not store credit card details nor do I share customer details with any third parties